Privacy Policy

Effective Date: November 3, 2025

1. Introduction

At SunSmart Storage (“we”, “us”, “our”), located at 1900 42nd St NW, Winter Haven, FL 33881, we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services (including storage rentals), or subscribe to our SMS/text message program.

2. Information We Collect

We may collect and process the following categories of personal information:

- Contact information: name, email address, phone number (including mobile)

- Account / rental information: unit number, contract dates, payment details (credit card, ACH)

- Marketing/preferences: opt-in/out choices, SMS consent records

- Usage information: IP address, device/browser details, access logs

- SMS program data: mobile number, opt-in timestamp, subscription status, message history

3. How We Collect Information

We collect information through:

- Online forms (e.g., “Reserve Unit”, “Subscribe for Offers”)

- In-person or onsite rental agreements

- SMS keyword sign-ups or web forms for our text messaging program

- Automated logging when you use our website or mobile services

- Third-party service providers when necessary (e.g., payment processors)

4. Use of Your Information

We use your personal information for purposes including:

- Servicing your storage rental (billing, communications, access codes)

- Sending you marketing and promotional communications (email, SMS) only if you’ve provided express consent

- Sending you informational or transactional messages (e.g., gate access updates, billing alerts)

- Improving our services, customer support, analytics

- Complying with legal and regulatory obligations

5. SMS/Text Message Program

- By providing your mobile number and opting in, you consent to receive recurring promotional and/or informational SMS messages from us.

Message & data rates may apply.

- Expected messaging frequency: Up to 4 messages per month but may vary based on your account payment status.

- To unsubscribe at any time, reply with the word STOP, or follow the instructions in the message. After unsubscribing, we may send one final confirmation SMS.

- For help, reply HELP or contact us at (863) 340-1100.

- Your consent is not required to use our services but is required to receive marketing SMS.

We retain records of all opt-ins and opt-outs in compliance with the Telephone Consumer Protection Act (“TCPA”), and the Cellular Telecommunications Industry Association (CTIA) guidelines. Twilio+2SMS Marketing Services+2

6. Sharing Your Information

- We may share your personal information with:

- Service providers (payment processors, cloud service vendors, SMS platform providers)

- Law enforcement, regulatory bodies or if required by legal process

- Affiliates or future business partners (with notice)
- We do not sell your personal information to third-party marketers.

7. Data Security & Retention

We implement reasonable administrative, technical and physical safeguards to protect your data. We retain your information only as long as needed for the purposes described herein or as required by law. When appropriate, we anonymize or delete data.

8. Your Privacy Rights

Depending on your jurisdiction, you may have rights including:

- Accessing the personal information we hold about you

- Requesting correction or deletion of your personal data

- Opting-out of marketing communications
- California residents: under the California Consumer Privacy Act (“CCPA”), you have additional rights regarding your “sale” of personal information.
To exercise your rights, contact us at [email protected] or call (863) 340-1100.

9. Third-Party Links & Services

Our website and services may contain links to other websites (payment gateways, vendor portals). Once you leave our domain, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any linked sites.

10. Children’s Privacy

We do not knowingly collect personal information from children under 13. If you believe we may have collected such information, please contact us and we will delete it. Compliance with the Children’s Online Privacy Protection Act (COPPA) is maintained.

11. Changes to this Policy

We may update this Privacy Policy from time to time. The “Effective Date” will be updated and we will notify you of material changes via our website or email.

12. Contact Information

If you have any questions or complaints about this policy, please contact:

SunSmart Storage
1900 42nd St NW, Winter Haven, FL 33881
Phone: (863) 340-1100
Email: [email protected]